Open Close Rules

Claim Open / Close


Reason: Clients and companies like Travelers, Marsh, etc., have been asking for a date a claim was closed and information on how many claims have been re-opened. In order to provide this functionality Compensate needs to track the dates when a claim is opened, closed and re-opened.  This is a departure from the current functionality where a claim open / close status is determined by the current reserve.


            For the v6.0, the open / close flag will be completely under the control of the claims manager and will disregard the reserve on file in the claim.  This means that there will be claims of all types that are currently considered open but they have no reserve set.  Below is a list of proposed rules for the new feature.


Permission to Open / Close a claim

Automatic Open / Close

When the Claim is Closed